> ## Documentation Index
> Fetch the complete documentation index at: https://testdocs.ecomelixir.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer a License to Another Store

Need to move your Elixir license to a different Shopify store? You can request a license transfer directly from the Elixir dashboard.

> License transfer requests are typically reviewed within 12–24 hours.

## Before You Begin

Please ensure that:

* You have access to the email used to purchase the license.
* You know the destination store's Shopify URL.
* The new store URL uses the default Shopify domain ending in **.myshopify.com**.

Example: **your-new-store.myshopify.com**

***

## Step 1: Open the Licenses Page

Log in to the [Elixir dashboard](https://app.ecomelixir.com/dashboard) using the email associated with your purchase.

Navigate to the [**Licenses** page](https://app.ecomelixir.com/licenses).

<Frame>
  <img src="https://mintcdn.com/elixir-fb942e33/dHljjWo9oxNfLV7P/images/Screenshot_11.png?fit=max&auto=format&n=dHljjWo9oxNfLV7P&q=85&s=fb6bf483cbf5f284d95cc1602a1e9536" alt="Screenshot 11" width="1916" height="942" data-path="images/Screenshot_11.png" />
</Frame>

***

## Step 2: Select the License

Locate the license you would like to transfer.

Click the **Actions** button and select **Change Store**.

<Frame>
  <img src="https://mintcdn.com/elixir-fb942e33/dHljjWo9oxNfLV7P/images/Screenshot_12.png?fit=max&auto=format&n=dHljjWo9oxNfLV7P&q=85&s=c94aa21c8b2ed4a165b4264f0d9a654a" alt="Screenshot 12" width="1916" height="936" data-path="images/Screenshot_12.png" />
</Frame>

***

## Step 3: Submit the Transfer Request

Complete the required fields:

### New Store URL

Enter the destination store's default Shopify URL.

Example: your-new-store.myshopify.com

### Reason for Change

Provide a brief explanation for the transfer request.

Common examples:

* Moving from a development store to a live store
* Rebranding to a new Shopify store
* Migrating to a replacement store

<Frame>
  <img src="https://mintcdn.com/elixir-fb942e33/dHljjWo9oxNfLV7P/images/Screenshot_13.png?fit=max&auto=format&n=dHljjWo9oxNfLV7P&q=85&s=7ecdd90b6da49614230761e8b0c53b6c" alt="Screenshot 13" width="1916" height="942" data-path="images/Screenshot_13.png" />
</Frame>

***

## Step 4: Wait for Approval

Once submitted, your transfer request will be reviewed by our team.

Most requests are processed within **12–24 hours**.

***

## Need It Processed Faster?

If your transfer is time-sensitive, please contact support after submitting your request.

When contacting support, include:

* Your order number
* The current store URL
* The destination store URL

This helps us review your request as quickly as possible.

## Frequently Asked Questions

<Accordion title="Can I transfer a license multiple times?">
  License transfers are reviewed on a case-by-case basis. Frequent transfer requests may require additional verification.
</Accordion>

<Accordion title="Can I use my license on both stores at the same time?">
  No. A license can only be assigned to one Shopify store at a time.
</Accordion>

<Accordion title="Why was my transfer request not approved?">
  Common reasons include:

  * Invalid store URL
  * Missing information
  * Ownership verification issues

  If your request is declined, our support team will provide additional details.
</Accordion>