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Need to move your Elixir license to a different Shopify store? You can request a license transfer directly from the Elixir dashboard.
License transfer requests are typically reviewed within 12–24 hours.

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Before You Begin

Please ensure that:
  • You have access to the email used to purchase the license.
  • You know the destination store’s Shopify URL.
  • The new store URL uses the default Shopify domain ending in .myshopify.com.
Example: your-new-store.myshopify.com

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Step 1: Open the Licenses Page

Log in to the Elixir dashboard using the email associated with your purchase. Navigate to the Licenses page.
Screenshot 11

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Step 2: Select the License

Locate the license you would like to transfer. Click the Actions button and select Change Store.
Screenshot 12

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Step 3: Submit the Transfer Request

Complete the required fields:

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New Store URL

Enter the destination store’s default Shopify URL. Example: your-new-store.myshopify.com

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Reason for Change

Provide a brief explanation for the transfer request. Common examples:
  • Moving from a development store to a live store
  • Rebranding to a new Shopify store
  • Migrating to a replacement store
Screenshot 13

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Step 4: Wait for Approval

Once submitted, your transfer request will be reviewed by our team. Most requests are processed within 12–24 hours.

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Need It Processed Faster?

If your transfer is time-sensitive, please contact support after submitting your request. When contacting support, include:
  • Your order number
  • The current store URL
  • The destination store URL
This helps us review your request as quickly as possible.

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Frequently Asked Questions

License transfers are reviewed on a case-by-case basis. Frequent transfer requests may require additional verification.
No. A license can only be assigned to one Shopify store at a time.
Common reasons include:
  • Invalid store URL
  • Missing information
  • Ownership verification issues
If your request is declined, our support team will provide additional details.